Shipping Policy

1. Shipping Methods and Costs
At GonaClothes, we offer several shipping options to ensure your order reaches you in a timely manner. Enjoy free standard shipping on all orders with no minimum purchase required. For faster delivery, we offer expedited and express shipping options through UPS, FedEx, and DHL. Shipping costs for these options will be calculated at checkout.

2. Processing Time
Orders are typically processed within 1-2 business days. During peak times or promotional periods, processing may take slightly longer. You will receive a notification if there are any significant delays with your order.

3. Delivery Time

  • Standard Shipping: Usually 3-7 business days.

  • Expedited Shipping: 2-4 business days.

  • Express Shipping: 1-2 business days.

Delivery times are estimates and can vary based on your location and the shipping carrier.

4. Shipping Carriers
We use the following carriers for shipping:

  • UPS (United Parcel Service)

  • FedEx

  • DHL

You can select your preferred carrier during checkout, depending on availability and shipping method chosen.

5. Shipping Restrictions
We currently ship to [list of locations or countries]. If your location is not listed, please contact us at info@gonaclothes.com for assistance with international shipping.

6. Lost or Damaged Shipments
If your order is lost or damaged during transit, please contact us immediately at info@gonaclothes.com. We will assist you in resolving the issue, which may include issuing a replacement or a refund.

Track Your Order

1. Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number. You can track your shipment through the carrier's website:

Alternatively, you can track your order directly on our website by entering your tracking number in the “Track My Order” section.

2. Need Assistance?
If you have any questions or need help tracking your order, our customer service team is available 24/7. Contact us at info@gonaclothes.com for support.