Refund and Returns Policy
Effective Date: [08/28/2024]
At Gona Clothes, we strive to provide our customers with the best shopping experience. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully.
Returns
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Eligibility for Returns:
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You have 30 days from the date of receipt to initiate a return.
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To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
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Certain items, such as intimate apparel or custom-made products, may not be eligible for return. Please refer to the product description for specific return policies.
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Return Process:
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To initiate a return, please contact us at [insert email: info@gonaclthes.com with your order number and the reason for the return.
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We will provide you with a return authorization number and instructions on how to send your item back to us.
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Please ensure that the return authorization number is clearly marked on the package.
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Return Shipping:
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Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
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We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
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Refunds
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Processing Refunds:
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Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.
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If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7-10] business days.
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Late or Missing Refunds:
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If you haven’t received a refund yet, first check your bank account or credit card statement again.
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Then, contact your credit card company or bank, as it may take some time before your refund is officially posted.
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If you’ve done all of this and still have not received your refund, please contact us at [insert email: gonaclothes1@gmail.com].
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Non-Refundable Items:
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Sale items, gift cards, and certain personal care goods may not be eligible for a refund. Please check the product details before making a purchase.
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Exchanges
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We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at email: info@gonanaclothes.com] and send your item
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Email: info@gonaclothes.com